Heritage Mountain's Terms & Conditions

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Most Popular Ranges

1. Canterbury

2. Malano Oak

3. Dakota Cambridge

4. New England Oak

5. Dakota Amber

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Heritage Mountain is pleased to announce the grand launch of its sister site:

Heritage Interiors

Refund and Returns Policy

Contact: returns@heritage-mountain.com

We want you to be delighted with your purchase. Once you receive your furniture you have seven days to decide if you wish to return it. If so, please email us as soon as possible so that we can make collection arrangements with our home delivery service. A set charge of £40, per item, will be deducted from your refund.

Please note that all items must be returned unused and in their original packaging. Items which are not adequately packaged at time of collection may not be collected and a further delivery charge may be levied to cover cost of failed collection.

Because the items are purchased “at a distance”, our seven day guarantee allows you a closer inspection of the item first-hand, but also allows us to be able to re-sell the item as brand new if it is not what you require. If the item is not re-sellable as new when returned, we are unable to issue a refund. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. Should you have any questions about the processing of your refund please email accounts@heritage-mountain.com

Please note there is a 50% cancellation fee / returns fee on selected items of special order furniture unless the order is cancelled within 1 week from ordering. Such items include special paint finishes, and items with personal names added. For more information please email info@heritage-mountain.com

Damaged Items

Contact: returns@heritage-mountain.com

All of our items are shipped using a specialist furniture removal company. When the item is delivered, you will be asked to sign for the delivery. Please ensure that you inspect the item thoroughly before signing. If for any reason, you do not wish to accept the delivery, do not sign as this will make our damages insurance void. If you discover damage, please ensure the item is returned with the delivery driver.

If you sign for an item and subsequently discover that it is damaged or unwanted for any reason, we will replace the furniture free of charge, provided we are notified within twenty-four hours of your orders arrival and that your furniture is returned to us within the seven day period. In these circumstances (after signing) you will be liable for the carriage costs incurred in returning the item (set rate of £40, per item).

With regards delivery dates, if the item is not in stock, we may not be able to meet the original promised delivery time with the replacement and are not liable for this.

Please note: customers must supply clear digital images of any damage prior to a replacement being issued.

Price Promise Guideline

We believe that all our products offer excellent value for money and that our prices are among the lowest you will find either on the internet or in traditional retail outlets.

If you find an item cheaper elsewhere then we will beat the price providing, in our opinion, the following conditions are met:

1.The two items must be identical.

2.The price must be inclusive of additional charges e.g. delivery, etc.

3.The item must be brand new and not reconditioned, end of line or returned stock.

4.This must be the normal price of the item i.e. it isn't in a sale or on special offer.

5.You must provide sufficient information to enable us to verify the price ourselves e.g. website address.

6.The alternative item must currently be available.

7.Price promise only applies to goods available in the UK.

For more information please call 0161 408 4898, or email info@heritage-mountain.com

Please note that we reserve the right not to uphold the price promise if doing so would result in Heritage Mountain making a loss.

Privacy Policy

Heritage Mountain is committed to preserving the privacy of all visitors to our website at www.heritage-mountain.com and co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products on www.heritage-mountain.com or co.uk you may be asked to provide certain information about yourself including your name and contact details. No details pertaining to your Credit or Debit Cards will be either collected by, or stored by Heritage Mountain.

Heritage Mountain complies with the data protection act.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

If you change your mind about being contacted by these companies in the future, please let us know at privacy@heritage-mountain.com

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at privacy@heritage-mountain.com

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at privacy@heritage-mountain.com

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to privacy@heritage-mountain.com

T & C's

Lowest Prices Ever!!!!

Discounts for multiple purchases on all ranges.

Please ask for details.

FREE DELIVERY THROUGHOUT THE MAINLAND UK

Please contact us for Highland deliveries to ensure we cover your area. We are unable to deliver to the Islands sorry.

Price Promise

Price Promise Guideline

We believe that all our products offer excellent value for money and that our prices are among the lowest you will find either on the internet or in traditional retail outlets.

If you find an item cheaper elsewhere then we will beat the price*

Click here for details!

Special Painted finishes

Please view the link below to see our Special Painted Finishes that are available on the following solid pine ranges; Ascot, Rossendale, Grosvenor and the Boston Pine

Special Finishes

FREE DELIVERY THROUGHOUT THE UK

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